Vulnerable home care seniors to get wellbeing phone calls

Older people who want to defer aged care home services to avoid the risk of contracting the virus will now get phone calls to make sure they're ok.

The government announced on Wednesday it is partnering with consumer organisations - including the Older Persons Advocacy Network (OPAN) - to provide the additional supports.

Minister for Aged Care and Senior Australians Richard Colbeck said the measure was being introduced to ensure senior Australians received the help they needed during a difficult time.

"We don't want people to fall through the cracks," Minister Colbeck said.

He said while care providers are trained in infection control to help stop the spread of coronavirus and protect clients in their care and procedures being in place to ensure protection, he acknowledged some home care customers are choosing to cancel services.

"Elderly people who receive home care visits are often extremely vulnerable. It's clear some senior Australians are anxious about the risks of visits from providers," he said.

"Of course, it's their choice to receive or not receive care - but we remain determined to ensure those who need support are still receiving it."

As of Wednesday, OPAN will be able to receive referrals from home care and CHSP providers where the client or their family are reducing or cancelling services due to concerns regarding the COVID-19 pandemic.

Minister Colbeck said referrals could also be made for people needing extra support as a result of the restrictions.

"The aged care provider has a responsibility to notify the care recipient or family of the referral to OPAN and that they will receive a call-back," he added

Seniors who need support with aged care advocacy can contact OPAN on 1800 700 600.

A video with tips on how to assist seniors during this difficult time can be found here.

Additional information and resources can be found here.

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